E-Services Group Expertise


The E-Services Group Difference


We have developed our expertise in core E-Commerce areas and are uniquely positioned to provide you with the services you need to increase your global footprint. We are disrupting traditional distribution models by removing the geographical boundaries to growth, enabling brands to build scale in new markets very quickly. E-Services Group provides the facility to do this from one central location and without the huge upfront investment.

ESG_Expertise



Multi-channel online sales network


These days selling online isn’t just about having your own website, there are a multitude of options to drive sales. We have extensive experience in working across a variety of B2C and B2B sales channels such as:

  • Driving sales from your own branded website
  • Global marketplaces such as Amazon, Ebay, Rakuten and many more
  • Online and offline wholesale distribution
  • Drop-shipping clients throughout APAC
  • B2B and bulk sales

Our implementation team will work with you to work out the most appropriate channels for your business in order to maximize return.


E-Commerce Fulfillment


Our priority is to get products into the customer’s hands quickly, efficiently and securely. We manage our state-of-the-art warehouse facility to pick and pack all orders – even those in different languages – accurately, so that every customer can be confident of receiving the right product. All our parcels use best-in-class tracking solutions, enabling the customer to be kept informed about the progress of their delivery at every stage.

  • Process driven pick and pack, using the right packing for each product
  • Multiple language and formats, including plugs
  • Customisable packaging, inserts and communication
  • Full tracking capability on all orders
  • Separate security systems to reduce chance of fraud
  • Fully protected returns processing

Worldwide Shipping Network


Working closely with couriers and postal services around the world our shipping network allows us to delivery to most countries.

  • Route every parcel via the most cost-effective route using our Automatic Intelligent routing system
  • Secure and fully trackable delivery
  • Same day shipping available
  • In-depth knowledge of international customs and duties

Proprietary Online Store Technology


Our talented IT team build our eCommerce platforms from start to finish. A smooth and straightforward customer experience is at the heart of the evolution of our technology, and we are constantly enhancing our functionality to drive sales.

  • Tried and tested platform working across multiple languages
  • Flexible system to integrate with most complementary platforms
  • Fully integrated with back office functions – logistics, purchasing and finance to reduce manual work and human error
  • Launch in a new language quickly
  • Operating top level security and anti-fraud protocols


Multiple Language and Currency Support


One of the biggest challenges of cross-border e-Commerce is localizing the buying process in order to maximize conversion.  Some nationalities are more responsive to buying in their own language, and most prefer to buy in their own currency. Our system is designed just for this:

  • Process payments in more than 50 currencies
  • Fully localized payment options
  • Front end language support for more than 15 languages
  • Pick and pack process to allow for language variations
  • Labelling to suit the destination country and language

Multilingual Customer Service


It’s good to talk to your customers, but it does help if you can do it in their language. Our responsive team consists of agents who are native in a broad selection of languages. With customer service teams in 3 locations, we’re also able to scale depending on seasonality and actual activity, without any impact on your customer experience.

Start Your E-commerce Project Now!

EServices GroupExpertise