E-Services Group Expertise
The E-Services Group Difference
We have developed our expertise in core E-Commerce areas and are uniquely positioned to provide you with the services you need to increase your global footprint. We are disrupting traditional distribution models by removing the geographical boundaries to growth, enabling brands to build scale in new markets very quickly. E-Services Group provides the facility to do this from one central location and without the huge upfront investment.
Multi-channel online sales network
These days selling online isn’t just about having your own website, there are a multitude of options to drive sales. We have extensive experience in working across a variety of B2C and B2B sales channels such as:
Our implementation team will work with you to work out the most appropriate channels for your business in order to maximize return.
Our priority is to get products into the customer’s hands quickly, efficiently and securely. We manage our state-of-the-art warehouse facility to pick and pack all orders – even those in different languages – accurately, so that every customer can be confident of receiving the right product. All our parcels use best-in-class tracking solutions, enabling the customer to be kept informed about the progress of their delivery at every stage.
Multiple Language and Currency Support
One of the biggest challenges of cross-border e-Commerce is localizing the buying process in order to maximize conversion. Some nationalities are more responsive to buying in their own language, and most prefer to buy in their own currency. Our system is designed just for this:
Multilingual Customer Service
It’s good to talk to your customers, but it does help if you can do it in their language. Our responsive team consists of agents who are native in a broad selection of languages. With customer service teams in 3 locations, we’re also able to scale depending on seasonality and actual activity, without any impact on your customer experience.