Expander

 

An eCommerce plug-in providing sellers with a fully localised checkout experience for their customers in over 180 countries worldwide.

 
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LOCALISED CHECKOUT EXPERIENCE

Localising the checkout process on your website is a sure-fire way to reduce shopping cart abandonment, extend your global reach and increase overseas sales. We localise the currency, language, payment options, taxes & duties and shipping costs presented in the checkout process to give your customers the easiest, most straightforward shopping experience possible.

SECURE PAYMENT METHODS

Without properly executed security protocols for your online payment methods, you’re putting your business and your customers at risk.

Through Expander, we build and manage a secure online payment landing page that is seamlessly integrated with the rest of your website.

We use industry-leading encryption and algorithm-based fraud screening to protect your customers payment details and provide a secure method of payments for consumers in all markets.

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ORDER FULFILMENT

We use intelligent routing to optimise your shipping solutions based on the needs of you and your customers. We advise on which of our extensive global network of warehouses to fulfil from based on the location of your customers and your priorities in terms of shipping costs and times. Once your inventory has arrived at our warehouses, we deliver a customised pick and pack service to ensure that your customers’ orders are labelled in the language they were bought in.

SEE OUR WAREHOUSES

CUSTOMER SERVICE

We provide fully localised customer service solutions designed to increase customer satisfaction, boost retention rates and drive online sales. Our team of multilingual customer service experts delivers customer service in the native language of the market you’re selling in, across multiple channels, in multiple time zones, for 24 hours a day.

ORDER RETURNS

We provide a fully-localised global returns service that can be customised to suit the needs of you and your customers. You can choose from any or all of our order returns solutions to deliver the most efficient returns service for the market that you’re selling in.

✓ Receive returns

✓ Return pick-up

✓ Local return addresses

✓ Goods inspection

✓ Local replacement

✓ Local replenishment

 

Ready to hear how we can help?